Quality 101 Handbook


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by Steve Williams

As reviewer Mark Osborn of Colonial Circuits puts it so eloquently: “The Quality 101 Handbook is a hybrid blend of quality evolution, ISO, William’s Laws and Guerrilla Tactics geared towards achieving continuous improvement and your next ISO audit. His step- by- step guide is rooted in common sense and will reignite your desire to take a fresh look at your organization, dust off the corporate compass, and then aim it squarely in the direction of Success.”

Walt Custer follows up with more kudos: “I am happy to endorse Steve’s handbook. In addition to providing a wealth of practical information in an easy to digest format, Steve is also a very nice guy with a good sense of humor and excellent communication skills. This all shows though in his book!”

Once payment is received the book will be mailed to you